Intervise Wins Contract for Application Help Desk Support Services for the Army
Rockville, MD – Intervise announced today it won a 25 person contract supporting prime contract partner IBM Global Business Services. Intervise will be providing 24 X 7 X 365 Application Help Desk support services for the Army PEO Enterprise Management Services (EMS), Digital Learning Systems (DLS) Group based out of Ft. Eustis, Virginia.
This ITIL v3 based operation supports up to 14,000 phone calls per month providing application help desk and call center support for the Army Learning Management System (ALMS), Digital Training Facility (DTF) classrooms, and Deployable Digital Trainings Campus (DDTC) suites.
Intervise has a long, successful history of supporting the Army. Other current Army work includes ALMS Customer Service Center Functional support and courseware testing, and MEDCOM AHLTA Provider Satisfaction (MAPS) training for Army AMEDD both CONUS and OCONUS.
“We are excited to partner with IBM in support of improving the quality of the training experience for the warfighter.” said Michael Priddy, CEO of Intervise. “Our staff is dedicated to efficiently assisting Army personnel with their mission.”
With deep knowledge and experience in areas including application lifecycle management, testing, application call center support and data management, Intervise provides consulting and customized development services for both civilian and DoD agencies.